![]() ![]() Re :Ever since then, now he gets "incoming server already exists" no matter which e-mail account he tries to add. The last Thunderbird version that could be used on an XP was 52.9.1 Re : I should mention at this point that he is using a decrepit Windows XP machine. Read this answer in context □ 1 All Replies (8) Then gmail creates a token that is auto saved in Thunderbird in the same place as passwords. Password is the one used to logon to see webmail account. You will be prompted by gmail to enter email address and password in a browser that auto opens. 'username' is the full gmail email address Let Thunderbird try to locate config dataĭouble check Incoming 'imap' is selected and all server settings are correct. 'Authentication Method' = OAuth was available in version 52.9.1Įnter Password (same one used to access webmail) I've never had to resort to registry edits involving Thunderbird, but we are at a loss.Įdit: I should also mention that he says that when he tries to add an e-mail account, it stays stuck on "Checking password" for about an hour before it produces the "incoming server already exists" message. We returned to Thunderbird, and he got the same error. Suspecting that he could be having a problem with e-mail accounts in general, or with having Thunderbird set as default mail reader, we had him change his default to Outlook Express and set up a couple of accounts using Outlook Express, and he had no issues in Outlook Express. I should mention at this point that he is using a decrepit Windows XP machine. He has no problem accessing any of his e-mail accounts via webmail. So, at this point, I would think the problem is not tied to his Thunderbird user profile or his Windows profile. In the new user account, he gets the same problem. Suspecting that he might be doing something wrong in deleting the profile or adding accounts, we had him create a new Windows user account to be sure. He calls us "mate," so we think he is in UK, Australia or NZ, so we always sent him official Thunderbird ftp links that let him pick by country. We had him try Thunderbird 38, 45, and the latest version of Thunderbird. We had him uninstall and delete all Thunderbird folders. Then we went nuclear and had him uninstall Thunderbird, then delete his Thunderbird profile after verifying he was on IMAP and that he would lose no data.Įver since then, now he gets "incoming server already exists" no matter which e-mail account he tries to add. He uninstalled and reinstalled a newer version of Thunderbird - still same error. We had him rename that account - still same error. The problem started with 4 out of 5 of his accounts were working on Thunderbird, but a 2nd Gmail account gave message incoming server already exists. save it somewhere to your server, for example to C:\wamp\ssl\cacert.pemĪnd change it to the location of the cacert.I'm trying to help someone out with their Thunderbird install.SSL certificate verification fails on your server.Ask your host to unblock TCP connections on ports 587, 995 and/or 993 required ports are blocked on your server's firewall.Password error: Web login requiredĮrror: 0 could not connect to the host "" Your username and/or password are not correct, double-check them ad remember passwords are CaSe SeNSiTiVe! Password error: Username and password not accepted. You may need to use a Google App Password instead of your Google password.Īlso, try logging in with your Google account here to unlock it for application access.Ĭlick the "Continue" button to Allow access to your Google account. In that case, you will need to, in order to integrate Gmail with HESK, find another host or try the HESK cloud. Some hosting companies will not do that due to their policies. Ask your host to configure the firewall to allow TCP connections on ports 587, 995, and/or 993. Required ports are probably blocked on your server's firewall. If not, Gmail will send all existing (even read) messages to HESK when it first connects. Important: make 100% sure that " POP3 download" in your Gmail settings is set to " Enable POP for mail that arrives from now on". To fetch mail from the Gmail server using POP3 enter these details: To fetch mail using IMAP from the Gmail server enter these details: Still no luck? Check with your host if they have port 587 blocked in your firewall. If you get an authentication error from Google, create & use Google App Passwords ![]()
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